In June of 2008, RVAA President Mike McKay from StagParkway, Inc., appointed a Task Force led by the Association's Vice President Piar Adams from Carefree of Colorado to finalize a set of standard best practices to be presented at the 2008 Executive Conference in St. Louis.
The Task Force met on a weekly basis from the end of June through the end of July and presented its findings to the RVAA Board during their August 4th, 2008 meeting. The Board approved that these Best Practice Standards be presented to the RVAA membership and their use encouraged to help improve the overall efficiency of the aftermarket channel.
The Best Practices were broken down into three categories: Parts Best Practices, Education Best Practices, and Sales Best Practices. The Standards for each category can be reviewed by clicking on the links to the right of this page. Additionally, Educational Programming for the Standards is available by clicking on the RVAA Education Standards link. The RVAA Standards Task Force has now been appointed as a full-time standing Task Force within the RVAA Executive Committee. The continuing work of the group will focus on:
Further develop and define existing best practices
Develop new best practices
Develop a recognition program for members complying with the established best practices
Define how to promote and educate you on the best practices and how you can incorporate them into your business for best results
Sales Best Practices
RVAA Sales Standard Best Practices call for members to:
Utilize RVAA's standardized price files
Utilized RVAA's standardized new product/part form
Utilize RVAA's graphics standards
Online ordering capability for customers
Provides stocking recommendations for best results
Provide toll-free customer service hotline to WDs
Parts Best Practices
The RVAA Parts Standards Best Practices call for its members to have:
Established part numbers for all finished goods products and parts or sub assemblies
Established UPC codes for 100% of all finished goods, and a plan to implement UPC for parts
Published lead times for all products and parts
Published parts manual
Published warranty policies and procedures
Education Best Practices
The RVAA Education Standard Best Practice calls for members to provide factory technical and sales training to the aftermarket (WDs and Dealers)
Recognized methods of training:
